Frequently Asked Questions
General
How can I buy from your company?
You can purchase directly without registering with us. Order is only confirmed (stock item will only be reserved) after payment is confirmed. Items in the cart are not considered sold.
What does your company sell?
We sell scientific laboratory products, goods and services for professional use. All products, goods and services from our Company do not come with OSHA, ISO, GLP, MDA or any other certifications unless indicated or stated otherwise.
Please SEARCH our PRODUCTS range.
Please SEARCH our PRODUCTS range.
Is there a minimum order value?
No.
Do I need to issue a Purchase Order?
No.
Why are there pdf Proforma Invoice after I CHECKOUT?
If you decide to purchase the desired products, you can download and print PROFORMA INVOICE. This Proforma Invoice is official, in case your company/institution requires an official Proforma Invoice to issue payment.
What is the operations hours of your company and your warehouse?
Our website operates 24 hours daily, virtually.
For email or WhatsApp enquiries, please allow us seven (7) working days to respond. We are only available on Mondays to Fridays from 9.00 a.m. to 1.00 p.m. and 2.00 p.m. to 6.00 p.m. We are unavailable on Saturdays, Sundays and public holidays.
Our warehouse close on Saturdays, Sundays and all public holidays. Goods delivery is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
For email or WhatsApp enquiries, please allow us seven (7) working days to respond. We are only available on Mondays to Fridays from 9.00 a.m. to 1.00 p.m. and 2.00 p.m. to 6.00 p.m. We are unavailable on Saturdays, Sundays and public holidays.
Our warehouse close on Saturdays, Sundays and all public holidays. Goods delivery is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
Is your company registered with Kementerian Kewangan Malaysia?
No.
Are your products considered medical devices?
No, all our products are not medical devices. They are strictly recommended for professional laboratory users only.
Does your company have Bumiputra status?
No.
Resellers / Distributors
How do I qualify to be your distributor?
You may purchase directly from mylabmart.com without registering with us.
If you are keen to build long term business relationship with us, you may contact us at ask@mylabmart.com so that we can communicate further.
Stock Availability
Are all products available in stock?
Products, goods and services listed on the portal are an indication of what we might have and they might be unavailable at the time of order due to stock depletion, deletion or modification, without any prior notification. We have no obligation to fulfill the said order but this order can be deemed as cancel.
For products that are "Available on Backorder" or "Out of Stock", they are estimated to be available in 6 to 12 weeks after payment confirmation. We will advise you shall there be any changes. The estimated availability is subject to change due to many unforeseen circumstances. Such products and goods are considered as indent products and goods, which cancellation is not allowed unless written approval is issued by the Company. A cancellation fee of 10% from the order value or up to RM50.00 will be deducted from the order value. The credit from the cancellation can be used for the next purchase within the next 90 days.
What if the stocks deplete after I have made payment but the portal has indicated available stock level at the times of order?
The stock level in our portal is updated manually after payment confirmation. Therefore stock availability varies at times of order. However, we try our best to inform you if the items are not available, as soon as we receive your payment. In case you are not willing to accept the replacement or alternative products or wait for the new stock to be available, you may cancel this order and use the credit to purchase other items within the next 90 days. A cancellation fee of 10% or up to RM50.00 may be deducted from the total order value.
Delivery / Collection:
Is delivery inclusive?
No. Delivery is chargeable. All items are priced on ex-work/own collection basis (price before packing and delivery charges). All items are in their original packing.
Do you charge for shipping / delivery?
Yes. We charge based on product weight, type of product and shipping zone. Therefore the charges vary and will be advised before you CHECKOUT. However, the shipping fee is only valid and applicable to deliveries within Peninsular Malaysia. For Sabah and Sarawak, and other countries, please contact us at ask@mylabmart.com for shipping fees.
Does your company ship/deliver to all places?
Yes, as far as our appointed courier company goes, within Malaysia.
Our warehouse closes on Saturdays, Sundays and all public holidays. Goods delivery/collection is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
Our warehouse closes on Saturdays, Sundays and all public holidays. Goods delivery/collection is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
Can I collect my order by myself?
Yes, you may collect the goods after payment confirmation. The items will be in their original packing. If you need the items to be packed for shipping/delivery purpose, please advise us in advance (may subject to extra charges) at ask@mylabmart.com.
Our warehouse closes on Saturdays, Sundays and all public holidays. Goods collection is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
Our warehouse closes on Saturdays, Sundays and all public holidays. Goods collection is only on Mondays to Fridays. Paid orders received on Fridays would only be processed on the following working Mondays.
When can I collect my order?
You may collect the goods after payment confirmation.
How long does it take for my payment to be confirmed?
Usually it will take:
One (1) working day for direct online transfer (IBFT) by local Maybank account.
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for cash remittance (via ATM)
Three (3) working days for cheque remittance or for local non-Maybank account.
Please refer to "Payment" for more details.
How long does it take for my payment to be confirmed?
Usually it will take:
One (1) working day for direct online transfer (IBFT) by local Maybank account.
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for cash remittance (via ATM)
Three (3) working days for cheque remittance or for local non-Maybank account.
Please refer to "Payment" for more details.
What are the goods collection hours?
Except public holidays,
Mondays to Fridays
9.30 a.m. to 12.00 noon
3.00 p.m. to 5.00 p.m.
Mondays to Fridays
9.30 a.m. to 12.00 noon
3.00 p.m. to 5.00 p.m.
Can I assign my preferred agent to collect my order at your company?
Yes. Additional charge may be chargeable if extra packing material is required for delivery/pick-up/shipping purpose.
Will there be any additional fee if I assign my preferred agent to collect my order at your company?
Yes. You are subject to a minimum fee of RM 10.00 for packing and documentation.
Where do I collect my order, if I wish to collect it by myself?
You may collect your order from us or from our supplier. Final location to be advised after payment confirmation.
What documents do I need to bring in order to collect my order?
Please bring along a hard copy of your payment advice and a hard copy of Proforma Invoice or a hard copy of your order or a hard copy of an authorisation letter and Proforma Invoice if you wish to authorise someone to collect your order.
What if I do not have the necessary documents required for collection of my order?
We will not release the goods in your order to you or your representative.
Can I first send the documents required for collection of my order to you by fax or email, and collect my order afterwards?
No.
Can I first collect my order and send the documents required for collection of my order to you by fax or email afterwards?
No.
How soon will I receive my order?
You will receive your order
Peninsular Malaysia : in three (3) working days after payment confirmation.
Sabah & Sarawak : in seven (7) working days (by air) or 28 working days (by sea) after payment confirmation.
How long does it take for my payment to be confirmed?
Usually it will take:
One (1) working day for direct online transfer (IBFT) by local Maybank account.
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for cash remittance (via ATM)
Three (3) working days for cheque remittance or for local non-Maybank account.
Please refer to "Payment" for more details.
If the goods that you have ordered are not available in stock, the estimated availability is as per advised.
Peninsular Malaysia : in three (3) working days after payment confirmation.
Sabah & Sarawak : in seven (7) working days (by air) or 28 working days (by sea) after payment confirmation.
How long does it take for my payment to be confirmed?
Usually it will take:
One (1) working day for direct online transfer (IBFT) by local Maybank account.
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for cash remittance (via ATM)
Three (3) working days for cheque remittance or for local non-Maybank account.
Please refer to "Payment" for more details.
If the goods that you have ordered are not available in stock, the estimated availability is as per advised.
The products that I received were damaged. Can I ask for replacement?
Within three (3) working days upon receipt, please write to us at ask@mylabmart.com completes with photographs of the damage. We will investigate and revert within seven (7) working days. Please note that all deliveries are not insured, thereby, AB Lab Mart is not liable to any damages. At our best effort, we ensure that all products are in the best conditions before we pack them for delivery.
What if I do not receive my order after the estimated shipping time?
Please write to us at ask@mylabmart.com by providing us your Proforma Invoice number and a copy of your payment advice.
After I have paid, can I request for delay shipping from your company?
Yes, please send your instruction to us before you make payment to pay@mylabmart.com
After I have paid, can I request for shipping in batches from your company?
Yes but with additional shipping fees for every batch. The fees will be advised before every shipment and goods will be shipped after payment confirmation.
Refund / Return / Exchange:
Can I exchange some / all products that I have bought?
No.
Can I return some / all products that I have bought?
No.
Warranty / Repair:
What is the warranty period for equipment sold by your company?
Limited one (1) year against manufacturing defect from date of purchase unless stated otherwise. Warranty is not applicable to cases of mishandling, abuse and unauthorised repair (that is, repairs conducted by agents other than AB Lab Mart).
Is there any incurred charges when we send the products for warranty claim?
No. During the warranty period, the equipment will be repaired, at the option and expense of the company, once it is confirmed to be due to manufacturing defects.
Can I send the faulty products (not due to manufacturing defect) to your company?
Yes.
What is the incurred fee for repair (not due to manufacturing defect)?
Initial off-site inspection only is at RM 180.00 / unit and on-site is at RM 300.00, within Klang Valley. We will contact you to inform the repair cost, parts cost, if any, and estimated time of returning the repaired product. We will begin to repair after payment confirmation.
Will your company collect the products from me?
No.
However, products that have been serviced and repaired will be returned once it is ready.
However, products that have been serviced and repaired will be returned once it is ready.
What are the other requirements if I need to send products for warranty claim or repair?
- Complete name, mobile number and delivery address.
- Invoice number.
- Description of the defect/faulty.
- The products must be sterilised and packed properly.
- We will not attend to contaminated products and you will be contacted to collect the products again.
Payment:
How can I remit payment to your company?
You can remit payment by cash via ATM or online transfer, or bank-in cheque.
How do I apply for credit term?
We do not offer credit term.
Do you accept credit cards or debit cards?
No.
Can we pay via other payment gateways such as PayPal or iPay88?
No.
What is your company bank details?
To account holder : AB Lab Mart
Company registration number : 002848978-W
Bank name : Maybank Berhad
Bank address : Wisma Genting, Wilayah Persekutuan Kuala Lumpur, Malaysia
Account no. : 5143-5653-2929
SWIFT code : MBBEMYKL
Please send your remittance advice to pay@mylabmart.com
Company registration number : 002848978-W
Bank name : Maybank Berhad
Bank address : Wisma Genting, Wilayah Persekutuan Kuala Lumpur, Malaysia
Account no. : 5143-5653-2929
SWIFT code : MBBEMYKL
Please send your remittance advice to pay@mylabmart.com
How long does it take for my payment to be confirmed?
Usually it will take :
One (1) working day for direct online transfer (IBFT) by local Maybank account
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for Cash remittance (via ATM)
Three (3) working days for cheque remittance or for online transfer by local non-Maybank account.
Information from Maybank Berhad:
IBFT is available from 4.30 a.m.to midnight daily including Saturday, Sunday or Public holidays. IBG schedule is as per below:
Transaction initiated on Mon-Fri (business days/working days)
Before 5.00 a.m. --> receive fund by 11.00 a.m.
5.00 a.m. - 8.00 a.m --> receive fund by 2.00 p.m.
8.01 a.m. - 11.00 a.m. --> receive fund by 5.00 p.m.
11.01 a.m. - 2.00 p.m. --> receive fund by 8.20 p.m.
2.01 p.m. - 5.00 p.m. --> receive fund by 11.00 p.m.
After 5.00 p.m. --> receive fund by next business / working day (by 11.00 a.m.)
For unsuccessful IBG transaction performed on the same day by 5.00 p.m., the customer will receive the fund on the next business / working day by 11.00 a.m. Selected interbank transfer transactions might be held up to approximately 30 minutes for verification purposes.
One (1) working day for direct online transfer (IBFT) by local Maybank account
One (1) to two (2) working days for online transfer (GIRO/IBG) by local Maybank account
One (1) working day for Cash remittance (via ATM)
Three (3) working days for cheque remittance or for online transfer by local non-Maybank account.
Information from Maybank Berhad:
IBFT is available from 4.30 a.m.to midnight daily including Saturday, Sunday or Public holidays. IBG schedule is as per below:
Transaction initiated on Mon-Fri (business days/working days)
Before 5.00 a.m. --> receive fund by 11.00 a.m.
5.00 a.m. - 8.00 a.m --> receive fund by 2.00 p.m.
8.01 a.m. - 11.00 a.m. --> receive fund by 5.00 p.m.
11.01 a.m. - 2.00 p.m. --> receive fund by 8.20 p.m.
2.01 p.m. - 5.00 p.m. --> receive fund by 11.00 p.m.
After 5.00 p.m. --> receive fund by next business / working day (by 11.00 a.m.)
For unsuccessful IBG transaction performed on the same day by 5.00 p.m., the customer will receive the fund on the next business / working day by 11.00 a.m. Selected interbank transfer transactions might be held up to approximately 30 minutes for verification purposes.
Will I receive an official receipt after payment confirmation?
No. But we will include an official Tax Invoice with a stamp "PAID" when we deliver your order or when you collect the goods at our premise.
Can I request for a soft copy of Tax Invoice?
Yes. Please write to pay@mylabmart.com and allow us seven (7) working days to process your request.
Can I request for a re-print of Tax Invoice?
Yes. Please write to pay@mylabmart.com and remit a minimum fee of RM 10.00 per print. The print will be sent by normal post to your given address in seven (7) working days after payment confirmation.
How long can your company hold my order after I have generated a Proforma Invoice?
Prices stated in Proforma Invoice are valid for fourteen (14) days. New prices apply after 14 days. The ordered products, goods and services are subject to sales, until payment is confirmed.
What happen after thirty (30) days I have generated a Proforma Invoice without payment being made yet?
We will cancel the said Proforma Invoice from our system.
Information Change
Can I change my order after I receive Proforma Invoice?
No.
What can I do if I must change my order after I receive Proforma Invoice?
You may cancel this Proforma Invoice with us, re-order the products that you require and follow all the other purchasing instructions accordingly.
Can I edit my Tax Quotation?
No.
How can I make amendment in my Tax Quotation?
You have to search for the products that you require and generate a new Tax Quotation.
Can I change my delivery / shipping address and/or other delivery/shipping details?
Yes, you may do so before the payment confirmation.
Please refer to "Payment" for more details.
Please send your new address completes with Proforma Invoice number to us at ask@mylabmart.com
Please refer to "Payment" for more details.
Please send your new address completes with Proforma Invoice number to us at ask@mylabmart.com
After payment confirmation, what if I need to change my delivery / shipping address and/or other delivery/shipping details?
We are unable to change the delivery / shipping address and/or other delivery/shipping details because your order has been collected and arranged to be delivered to you at the initial address.